FAQ

ARE THERE ANY LONG TERM CONTRACTS?

We believe that if we are offering you a great product and service that we only need to do month to month service. You are free to cancel at anytime. If you ever run into a problem reach out to us.

HOW MUCH DO YOU CHARGE TO UPLOAD OUR MENU?

We are waiving all setup fees. We understand that right now with the current situation our industry is in that every penny counts. All plans included unlimited menu revisions, promo revisions, content upload, and about anything else you can think of. Please keep in mind that although we usually are able to modify or adjust your ordering platform in a few hours we ask that you give us 24 hours notice.

CAN I TAKE ORDERS VIA FAX OR EMAIL?

We do not support, nor encourage, an email, fax or desktop solution for taking orders, and there are many good reasons why we chose to provide an app instead. Shortly put, your online sales will be low if you take orders without the app we provide.
One way to increase your business is to provide existing customers a truly great service so that they will order again and again. The online ordering experience is part of that service. If you can accept and confirm orders within seconds plus giving an individual delivery / pickup time, your customers will be delighted.
In order to achieve an almost real-time reaction by the restaurant, we first need to assure your client that the restaurant is ready to take the order and to make some noise once a new order arrives. Traditionally, the telephone is assuring the client that the restaurant is ready to take the order. If you do not pick-up the phone in a timely manner people just call somewhere else, right? Simple.
Using a mobile app is ideal for this purpose of replicating what was appreciated by the clients on phone orders and add the benefits of online handling on top. You just need an affordable device for order-taking, one that is easy to set up and use, without too much hassle.

CAN ORDERS BE PRINTED?

Our order taking app can be connected to multiple Epson and Star thermal printers.

Thermal printers are widely used in restaurants. They are robust, fast, require no toner change and paper costs are close to nothing. Epson and Star are leading manufacturers in this segment.

The app supports three types of printer connection:

LAN (Ethernet) - the thermal printer is connected by network cable to a WiFi router and accesses the same WiFi network as the order taking device does;
WLAN (WiFi) - the thermal printer connects wirelessly to the same WiFi network that’s used by the order taking device;
Bluetooth - the thermal printer connects directly to the order taking device via Bluetooth.
To add a printer, open the order taking app and select Thermal printer from the menu. The app will guide you through adding a LAN, WiFi or Bluetooth printer.

When adding a LAN / WiFi printer, double check that the printer and your order taking device are connected to the same network.
When adding a Bluetooth printer, first pair the printer with the device and then add the printer in the app.

DO YOU HAVE AN APP FOR CUSTOMERS?

The Food Booking app (free service)
is a "shared app" based on a curated list of restaurants that use our system. Typically, we invite you to take advantage of the client mobile app once your restaurant meets the eligibility criteria. These are:

Free mobile ordering app for restaurants
Your restaurant is real and the name you have inserted is accurate.
Your restaurant has a website on its own domain name (like www.your-restaurant-name.extension). Sub-domains (like restaurant-name.weebly.com) are not accepted.
The order button (or at least a link pointing to online ordering) is present and visible without scroll on the main page of the website.
You have your real restaurant menu inserted.
You are using one account per restaurant location.
You have pictures properly representing the cuisine and the menu items that you have inserted.
The connectivity score of the Order Taking App is at least 90% (you can check the score in the Reports section of the Admin Panel, under Connectivity Health).
If you believe you are meeting the criteria, feel free to request activation from within the Admin Panel. To check out the app, please visit www.foodbooking.com.

The restaurant branded app (premium service)
This is your own, custom-built mobile app for Android and Apple. Your restaurant is the only one listed and the app is personalized to reflect your brand, from logo to slogan and background image.
Contact us to purchase the branded app.

DO YOU HAVE A DEMO?

We sure do. Go here to see the Facebook version of online ordering and here for website and mobile ordering. Keep in mind these are demo pages and the order may not get excepted, but feel free to order as you will get the real customer experience.

HOW LONG WILL IT TAKE FOR MY ONLINE ORDERING TO BE LIVE?

We are working 7 days a week and have an average of most restaurants up and excepting online orders in less then 48 hours. It all depends on you providing us all the information we need. (Menu, Hours, Etc.) Which will be included in your welcome email. You can start adding the basic information here and that will speed it up. 

CAN I USE MY CREDIT CARD MERCHANT ACCOUNT TO ACCEPT ONLINE ORDERS?

If you are accepting online payments we integrate with authorize.net to connect to your current processor if you process through Chase Paymentech, First Data, Global Payments, NAB, or TSYS. Authorize.net does charge $20 a month, 10 cent per transaction and a 10 cent batch fee. We can get you setup with authorize.net the same day.


We integrate for free with  Cardconnect, Payeezy,  Adyen, Authorize.net, Braintree, Elavon, Mercury, ProPay , Stripe , Stripe Connect, and WePay


If you do not have an account with any of these providers we have negotiated a special rate for you with Cardconnect that includes, no cancellation fee, no monthly minimums, no setup fee,and electronic application. If you decide to sign up through us with Cardconnect we can also add an extra level of support if common questions, refunds, setup, and much more.

OK I DON'T HAVE AN ACCOUNT WITH ANY OF INTERGATED PAYMENT PROCESSORS NOW WHAT?

We have partnered with Cardconnect and are offering great rates with them compared to the other processors we accept.

Cardconnect 2.9% + 25 cents per transaction. We can also get you even lower rates if your have over $10,000 a month in processing.

The others charge as follows.

PayPal/Braintree, Payeeze, Stripe, WePay 2.9% + 30 cent per transaction

If you have further questions, don’t hesitate to reach out.

 

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